Finance Complaints Policy

We aim to provide a clear and fair service when introducing customers to finance through TradeHelp Ltd.

PCG Gas Care and Property Maintenance acts only as an introducer to TradeHelp Ltd and does not provide finance directly.

Who to contact if you have a complaint

If your complaint relates to finance, credit broking, or a finance application, it should first be directed to:

TradeHelp Ltd
FRN: 697812
Authorised and regulated by the Financial Conduct Authority

How complaints are handled

TradeHelp Ltd will:

  • Acknowledge your complaint
  • Investigate it fairly and promptly
  • Provide a final response within FCA timeframes

If you are not satisfied with their response, you may be able to refer your complaint to the Financial Ombudsman Service.

TradeHelp Complaints Procedure

The full complaints process is outlined in TradeHelp’s official documentation:

PASTE TRADEHELP COMPLAINTS POLICY WORDING BELOW:

[INSERT FULL TEXT FROM HERE]
https://www.tradehelp.co.uk/our-privacy-and-complaints-policies

Non-finance complaints

For non-finance related issues regarding PCG Gas Care and Property Maintenance, please contact us directly:

Important information

PCG Gas Care and Property Maintenance:

  • Does not provide finance
  • Does not make lending decisions
  • Does not charge fees for introductions